This position supports the ISS Medical Projects (ISSMP) analog missions. The Mission Support Specialist (MSS) assists with implementation of research studies conducted in the HERA habitat, staffs the HERA MCC console during HERA in-mission operations by providing real-time on-site support in either the Habitat Communicator (HabCom) or Science/Operations (SCI/Ops) Mission Control Center position. The MSS prepares for mission activities by developing procedures, acting as subject matter expert on operational tasks performed by the crew during missions, performs mission logistics tasks, prepares hardware for use in missions, and other pre-mission preparation activities. Post-mission, the MSS participates in mission debriefs and may be involved in supporting post-mission data collections.
HERA in-mission operations will require shift work seven days a week for multiple 45-day missions per year. HERA pre-mission and post mission operations will require working during regular business hours.
DUTIES & RESPONSIBILITIES
Act as subject matter expert for assigned operational tasks and hardware used during mission activities.
- Habitat Communicator (HABCOM): Serves as the primary point-of-contact for voice communication with the HERA crew, and coordinates any crew messages relating to science or operational activities. Monitors overall HERA Facility status, assessing potential impacts to mission operations. Maintains cognizance of HERA Facility status and configurations, and serves as the point-of-contact for any operational safety concerns. Coordinates with on-call personnel to resolve off-nominal HERA Facility issues. Monitors timeline execution for status and completion of scheduled activities, updates the Daily Status Report throughout the day. Coordinates with the Operations Lead to resolve off-nominal issues. Coordinates resolution of all off-nominal conditions with coordinated input from team members, and directs the actions of all console team members.
- Science Operations (SCI/OPS): Monitors PI experiment and operational activities for impacts to timeline and/or stressor plan. Coordinates anomaly resolution with operations, data and science personnel. Coordinates with the FAP Operations Lead and/or FAP Campaign Lead to resolve timeline issues or Off-Nominal Situation (ONS) reports. Contributes inputs to the HERA Daily Status Report for all mission activities. Supports mission day planning/re-planning. Reviews modifications to PI science operations, coordinating with the Project Scientist and PIs as necessary. Reviews and provides input to real-time operations products, including procedure changes. Provides inputs to crew message and status reports. Maintains accurate log of all timeline activities and off-nominal events.
EDUCATION & EXPERIENCE
- Assist Flight Analogs Experiment Support Scientists (ESS) with completing logistics tasks related to crew training and mission readiness. Example tasks include but are not limited to kitting mission consumables, assembling crew binders, updating documentation and checklists, and other tasks as determined by the ESS.
- Other duties as assigned by the management team.
- Responsible for compliance with Quality Assurance Plan, policies and procedures.
- Must maintain regular and acceptable attendance level as determined by the Company.
- Responsible for completing all assigned training.
A Bachelor's degree in a science, technology, or closely related discipline with 0-2 years of experience.
Previous working or intern experience with NASA in a flight or flight analog operations environment.
Proficiency with the Microsoft Office suite
Proficiency with verbal and written communication
Familiarity with sample handling and processing techniques
Familiarity with a variety of information technology platforms
Familiarity with NASA policies and procedures